DoorDash is launching an AI bot to handle customer takeout orders during peak times. The AI system will automatically answer incoming phone calls, relieving busy in-house staff at restaurants. This new AI-powered voice ordering system aims to address the issue of unanswered customer calls, which can result in substantial losses for restaurants.
DoorDash will utilize a combination of AI technology and human operators to ensure that all customer calls are answered promptly, improving efficiency during high-demand periods. The AI system will also offer personalized customer experiences by handling calls in multiple languages and providing potential food recommendations to enhance overall sales for restaurants.
The integration of AI technology in the food delivery industry has seen significant growth, with third-party apps like DoorDash becoming popular among customers. This move by DoorDash follows the introduction of AI-powered chatbots for order-taking in drive-thru services by other fast-food chains like Wendy’s.
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